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Frequently Asked Questions

Frequently Asked Questions

We are happy to provide a tour to you at no cost.

You do not have to make an appointment to tour, but it is recommended so that you have dedicated time from our team to learn about our apartment community. 

Our office staff is happy to help you during normal business hours. 

You can apply online or in-person in our management office.

The approval process can vary, but will usually take 1-3 days. 

First-time renters should consider the following: your rental budget typically should be below 30% of your gross income, think about what your specific must haves are for your apartment, walk around the community and apartment, ask what utlitiies might be included (or not), ask about the application process and be sure to read your lease. 

We offer many ways to pay your rent, including online and in-person. 

You may pay your rent online after you set up your resident account. 

Yes, you are required to have renter's insurance. 

No, utilities are not included.

You are responsible for setting up your Electric and your internet/cable services. We set up the water, sewer, trash and gas for you.

Friends and family make the best neighbors! We offer resident referrals. Please contact the leasing office for more details. 

Persons not listed on the lease must not stay in the apartment more than 7 consecutive days without our prior written consent, and nor more than twice that many days in any one month. 

Buy-out - written 60-day notice must be given on the last day of a month with the buy-out fee of 2 months.

Heated garage parking, Fitness Center, Car wash bay, Business center, Bike area, individual starage lockers, outdoor lounge and gazebo area.

We have underground heated garage parking.

No, but there are in-unit Washer and Dryers included.

Yes, we love your furry friends. We allow up to two pets per apartments. Breed restrictions will apply. 

There is a one-time pet fee of $300 for cat and $400 for dog and monthly pet rent of $20. These fees are applied per pet. 

Yes, we do enforce breed restrictions. Please contact the leasing office for more details. 

Stove, refrigerator with ice and water dispenser, microwave, dishwasher, and a full-size washer and dryer.

No, we do not offer furnished apartments.

Yes, we do offer Corporate leases.

We offer leases between 6-13 months. 

We have a package room for our resident's delivered packages.

Our Fitness Center is open 24 Hours.

Our fitness center include the latest cardio and strength-training equipment.

We are located just a quarter-mile from interstate 290.

We are in Itasca School District 10.

The nearest dog park is within 2 miles of our property.

Residents often enjoy shopping at Woodfield Mall, as it is very close to our location.

The nearest coffee shops are Dunking Donuts and Starbucks.

Yes, we offer on-site maintenance. 

You can place a maintenance request online or you can call the main office line to submit a request on the phone.

Maintenance requests are handled within a 48-hour time period and emergencies take priority.

No, you do not have to be home, as maintenance will enter to ensure your request is completed in a timely manner.

During business hours, you may come to the office with your Identification to get access to your home. After hours, you would need to contact a locksmith.

We allow reasonable decorations and ask that you refer to the lease for additional information.

Didn't find an answer?

Our team is always ready to answer your questions.